Privacy Policy

Last Updated: 11/4/25

Welcome to Switch Mobile.
Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our products, services, website, and mobile applications.

By using Switch Mobile services or visiting www.switchmobile.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

When you create an account, activate a line, or contact us, we may collect:

  • Name, email address, phone number, and billing/shipping address
  • Payment information (credit/debit card details, billing data)
  • Account login details and preferences
  • Customer support inquiries and communications

b. Information Collected Automatically

When you use our website or mobile network, we may automatically collect:

  • Device information (model, operating system, browser type)
  • IP address and network identifiers
  • Usage data (call logs, text records, and data usage, where required for service delivery)
  • Location data (to ensure proper network function and regulatory compliance)

c. Information from Third Parties

We may receive information from:

  • Payment processors (e.g., Stripe)
  • Referral partners or affiliate marketers
  • Social media or advertising platforms (if you interact with our ads or content)

2. How We Use Your Information

We use your information to:

  • Provide, activate, and manage your mobile service
  • Process payments, billing, and account updates
  • Deliver customer support and respond to inquiries
  • Improve service quality, reliability, and performance
  • Send service updates, promotions, and referral notifications
  • Comply with legal and regulatory requirements

We do not sell your personal information to third parties.

3. Sharing of Information

We may share your information only when necessary to operate our business or comply with the law:

  • Service Providers: Payment processors, shipping partners, or network operators who help deliver service
  • Business Partners: Affiliate or referral program partners (only as needed to track commissions)
  • Legal Requirements: When required by law, regulation, or lawful request
  • Business Transfers: In the event of a merger, acquisition, or reorganization, your information may be transferred as part of that process

All partners and vendors are required to protect your information and use it only for authorized purposes.

4. How We Protect Your Information

We take data security seriously and use reasonable safeguards to protect your information, including:

  • Secure data encryption (SSL/TLS) on our website
  • Restricted employee access to personal data
  • Regular monitoring and audits of our systems

While no system is 100% secure, we continually improve our safeguards to keep your data safe.

5. Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies to:

  • Improve site performance and functionality
  • Understand visitor behavior and preferences
  • Deliver relevant marketing content

You can control cookie preferences through your browser settings.

6. Communications and Marketing

By providing your contact information, you agree to receive:

  • Account updates and service notifications
  • Marketing or promotional messages (which you can opt out of anytime)

To stop receiving marketing emails, click the “unsubscribe” link in any message or contact us at support@switchmobile.com.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or correct your personal information
  • Request deletion of your data (subject to service and legal obligations)
  • Opt out of marketing communications

To make any of these requests, contact us at privacy@switchmobile.com.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide and support your service
  • Comply with legal or tax requirements
  • Resolve disputes and enforce agreements

When no longer needed, your data is securely deleted or anonymized.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or the law.
When we make material changes, we will update the “Last Updated” date and notify you as appropriate.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Switch Mobile, LLC
Email: privacy@switchmobile.com
Website: www.switchmobile.com
Mailing Address: 721 North Main Street, #212, Layton, Utah 84041